Privacy
Privacy Policy
This page explains what information SubGen collects, how it is used, and the choices available to users.
Information We Collect
We may collect account information such as your name, email address, and profile image when you sign in. We also process the videos, audio, subtitles, and project details you upload or generate while using the service.
Technical information such as browser type, device details, IP address, usage activity, and payment-related status may also be collected to operate, secure, and improve the platform.
How We Use Information
We use collected information to provide subtitle generation, manage your account, process payments, store projects, respond to support requests, and prevent misuse of the service.
We may also use limited analytics and operational data to improve reliability, performance, and user experience.
Storage and Security
Uploaded media and generated assets may be stored for processing, playback, downloads, and project history. We take reasonable technical and organizational steps to protect data, but no online system can guarantee absolute security.
You should avoid uploading content you do not have permission to process or highly sensitive material unless your deployment includes the safeguards you require.
Sharing of Information
We do not sell personal information. Information may be shared with infrastructure, authentication, transcription, storage, or payment providers only when needed to operate the service and fulfill transactions.
We may also disclose information when required by law, to enforce our terms, or to protect the rights, safety, and security of users and the platform.
Your Choices
You may request account, billing, or privacy assistance through the contact options on the contact page. Depending on your region, you may have rights to access, update, or delete certain personal information.
Continued use of the service after updates to this policy means you accept the revised policy.